New leadership across Customer Success, Marketing and Global Center of Excellence strengthens Akeneo’s investment in the U.S. market as it accelerates into the next era of AI-powered commerce

BOSTON, Sept. 30, 2026 /PRNewswire/ — Akeneo, the Product Experience (PX) company and leading provider of Product Cloud solutions, today announced three leadership appointments across Customer Success, Marketing and its Center of Excellence, as it invests in its next phase of growth with its U.S. customers at the center.

Jean Lethuillier has joined as Vice President of Customer Success, based in Boston. She joins Carole Offredo, Chief Marketing Officer, and Edouard Dewulf, Senior Director, Global Center of Excellence, adding expertise in customer success, AI and forward-deployed engineers.

“Commerce is entering a new phase, and we are investing now in the people, technology and expertise for Akeneo to lead that change,” said Romain Fouache, CEO of Akeneo. “Our customers are preparing for a world where AI engines and agents play a much greater role in how products are discovered and purchased. Strengthening our global leadership, and more particularly in the U.S., is about helping them make that transition successfully as we massively accelerate Akeneo’s pace for what comes next.”

Strengthening Customer Impact in the U.S.
Jean Lethuillier was most recently SVP of Customer Success at Zoovu. She previously held customer and partner success leadership roles at Sherpa, Cybereason, XING/kununu and Fuze, after starting her career in consulting at PwC China. She has turned post-sales organizations into drivers of retention, expansion and revenue growth. At Akeneo, she will focus on customer outcomes and the company’s growing enterprise base.

“The U.S. is already at the heart of Akeneo’s business, and it is also where we see commerce evolving fastest,” said Jean Lethuillier, Vice President of Customer Success at Akeneo. “As AI transforms how products get discovered and purchased, our customer success team has a real opportunity: to turn product data into measurable outcomes for our customers, not just as a post-sale function, but as something that actively drives their growth.”

Adding AI and Enterprise Transformation Expertise
Carole Offredo joins as Chief Marketing Officer after a decade at Dataiku, where she helped build and scale the marketing organization as the company grew into a global enterprise AI company. At Akeneo, she will lead marketing as the company brings its agentic Product Cloud to enterprise customers, with a focus on the U.S.

Edouard Dewulf joins as Senior Director, Global Center of Excellence, after seven years at Accenture Song leading digital, commerce and Product Experience Management transformations for major organizations. With more than 15 years in digital services, including years working with Akeneo from the partner side, he strengthens Akeneo’s ability to support enterprise customers.

“Product data is becoming a foundational infrastructure component for the enterprise, particularly as AI changes how products are discovered, managed and brought to market,” said Edouard Dewulf, Senior Director, Global Center of Excellence at Akeneo. “Our Center of Excellence and Forward Deployed Engineers are about making enterprises ready for that shift, bringing deep technical and transformation expertise closer to customers so they can build the product data foundations they need for what comes next.”

Investing for What Comes Next
The appointments follow a year of product investment. Akeneo acquired PricingHUB to bring product data and pricing together as two signals for discovery, relevance, conversion and business performance, and introduced Agentic Ziggy in its Summer 2026 Release, an agentic UI layer within Akeneo Product Cloud that governs and coordinates specialized AI agents across the product data lifecycle. Akeneo was also the top-ranked vendor in the July 2026 Product Information Management Data Quadrant from Info-Tech SoftwareReviews and an Exemplary Vendor in the 2026 ISG Buyers Guide reports for both Product Information Management Platforms and Product Experience Management.

About Akeneo
Akeneo is the Product Experience (PX) company and global leader with its Product Cloud solutions, providing the foundational operating system for the AI commerce era.

With its agentic Product Cloud, Akeneo enables brands, manufacturers, distributors, and retailers to centralize, govern, and orchestrate their product information, transforming fragmented data into trusted, actionable assets. With the integration of PricingHUB, Akeneo extends its platform beyond product data to unify product data and pricing — the two signals that drive discovery, conversion, and business performance. Together, Akeneo helps organizations move from managing product information to making better business decisions, aligning what they sell and how they sell it to compete and win in a rapidly evolving, AI-driven market.

Leading global brands, including Chico’s, TaylorMade Golf, Rail Europe, and more, trust Akeneo to scale their commerce initiatives and deliver consistent, high-performing product experiences. For more information: https://www.akeneo.com

Media Contact:
Allison Knight
PAN for Akeneo
akeneo@pancomm.com 

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SOURCE Akeneo